Privacy policy

CN Smart Repairs Ltd is a mobile smart repair company based in Wigan, providing car body and alloy repair services across Wigan and the surrounding areas. We are the data controller for the personal information you provide to us. You can contact us at: Enquiries: enquiries@cnsmartrepairs.com Phone: 07368 828129

We may collect the following personal information when you contact us or book a service: • Your name • Phone number and email address • Vehicle details (make, model, registration) • Photos of your vehicle • Your home or work address (for mobile repair visits) • Payment information (processed securely by our payment provider)

We collect information when you: • Submit an enquiry through our contact form • Contact us via WhatsApp, Facebook Messenger, phone or email • Book a repair service • Leave a review

We use your personal information to: • Provide you with a quote for repair work • Arrange and carry out your booked repair service • Contact you about your booking or follow up after a repair • Respond to any questions or complaints • Comply with legal obligations We do not use your information for marketing purposes without your consent.

Under UK GDPR, we process your personal data on the following legal bases: • Contract performance — to carry out the repair service you have booked • Legitimate interests — to respond to enquiries and manage our business operations • Legal obligation — where we are required to retain records by law

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. In most cases this means: • Enquiry and booking records: up to 2 years • Financial records: 6 years (required by HMRC) After these periods, your data is securely deleted.

We do not sell or share your personal information with third parties for marketing purposes. We may share information with: • Payment processors — to handle secure card payments • Wigan Council Good Trader Scheme — where relevant to a review or complaint All third parties we work with are required to keep your data secure and use it only for the purposes we specify.

Under UK GDPR, you have the following rights regarding your personal data: • Right of access — you can request a copy of the information we hold about you • Right to rectification — you can ask us to correct inaccurate data • Right to erasure — you can ask us to delete your data where there is no lawful reason to retain it • Right to restriction — you can ask us to limit how we use your data • Right to object — you can object to us processing your data on the basis of legitimate interests To exercise any of these rights, please contact us at enquiries@cnsmartrepairs.com. We will respond within 30 days.

Our website uses essential cookies to function correctly. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): Website: ico.org.uk Phone: 0303 123 1113 We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.